Terms & Conditions

You may use this website to request information, a quote, or a demonstration, or to apply for services. Account activation requires approval and any applicable setup steps. The sponsoring bank and participating providers determine underwriting and may request further documents.

Use the designated application channel for identity and financial documents. Keep full card numbers, card security codes, and bank credentials out of ordinary email and general support requests. Ask Support if you need help identifying the appropriate channel.

Freedom Processing helps you evaluate options and prepare your application. The signed merchant agreement identifies the parties and governs the processing relationship. Equipment, software, and other services may have separate agreements. The agreement for each service governs its commitments, charges, cancellation, returns, and warranties, subject to applicable law.

Review the written proposal and applicable agreements for rates, charges, eligibility, compatibility, and settlement schedules. These depend on your account and provider. Website descriptions and examples are for evaluating available options. We explain applicable equipment and termination obligations before you commit and set them out in the relevant written agreement.

Equipment ownership, returns, and configuration

Rented equipment. Equipment you rent from Freedom Processing remains our property. Follow the written agreement for return deadlines, shipping costs, and any charges for loss, damage, or failure to return the equipment.

Equipment purchased outright. You own equipment you buy, subject to your purchase terms. Equipment we sell may remain locked to our processing configuration after your account closes, which can limit its use with another provider. Review the restriction and any transfer options before buying. Return, refund, and warranty rights follow the purchase terms and applicable law. A voluntary return does not by itself create a right to payment or credit.

Equipment you already own. Compatible Ruby, Passport, EMV, and other equipment you bring remains yours. Contact us before changing processors so we can confirm compatibility, the work required, and any conditions in your agreement.

The site may link to merchant portals, sponsoring banks, processors, ISO partners, and equipment or software providers. Review the provider’s terms and privacy notice before creating an account, uploading documents, or using a connected service. Contact Support if you need help identifying the responsible provider.

Site content, including text, graphics, logos, and photographs, belongs to Freedom Group INC, its licensors, or other rights holders. You may use the site to evaluate our offerings. Reproduction, distribution, or modification of protected materials requires permission or a legal basis.

Website information may contain errors, and access may be interrupted. Confirm information that affects a business decision with us or the provider responsible for the service. Product warranties and service commitments follow the relevant agreement. Applicable legal rights and remedies remain available.

Our Privacy Policy explains how we handle your information. Any required consent for marketing is obtained separately from use of the website. To manage marketing preferences for a message you receive, follow its instructions or contact the sender.

We may update these website terms by posting a revised version and date. Your signed agreements continue to govern the services they cover.

SMS communications

When you opt in to receive SMS messages from Freedom Processing, we may send messages about your inquiries, merchant application, account, equipment, and support requests.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. You can also contact us through Support.

SMS participation is optional and is not a condition of purchasing or receiving services. Accepting these website terms does not by itself enroll you in SMS messages. See our Privacy Policy for information about how we handle your data.