MERCHANT SUPPORT
Get help with your payments and POS.
A terminal issue, a deposit question, or trouble accessing your account? Tell us what’s happening so we can help you find the next step.
Prefer to email us directly?
support@freedomprocessing3.com
What do you need help with?
Terminals & POS
Card reader errors, connection issues, and POS questions.
Deposits & statements
Deposit updates, statement details, and fee questions.
Transactions & disputes
Questions about refunds, voids, and chargeback notices.
Accounts & access
Portal login issues and business information updates.
CONTACT OUR TEAM
Send a support request.
Choose a topic and describe the issue. Include the affected location if your business has more than one.
COMMON QUESTIONS
Before you send your request
What should I include if my terminal or POS is not working?
Include the device model, the exact error message, and when the issue began. Tell us whether it affects one device or the whole location, and describe any steps you’ve already tried.
How do I ask about a deposit or a fee?
Choose Deposits & Funding or Statements & Fees in the form. Include the relevant date and amount, then explain your question. Do not include bank account numbers or unredacted bank documents.
What if I cannot sign in to my merchant portal?
Choose Merchant Portal & Login. Tell us which portal you use and the message you see when signing in. Never send your password or a verification code.
Can I attach a screenshot or photo?
Yes. A screenshot of an error or a photo of the device can help explain the issue. Hide sensitive information first and follow the file types and size limits shown in the form.
What happens after I submit the form?
Our team will review the information you send. If a response or more details are needed, we’ll contact you using the information provided. Check that your email address and phone number are correct before submitting.