Privacy Policy

We use information to respond to inquiries, prepare proposals, coordinate applications, arrange equipment and services, and support merchant accounts. We also use it to improve the website, prevent fraud or misuse, keep business records, and meet applicable obligations.

We share information relevant to your request with sponsoring banks, payment processors, and independent sales organizations (ISOs) involved in application review or account services. Equipment, software, and point-of-sale providers may receive information needed to set up or support the services you request.

Our website form provider receives submissions and sends the form contents to a designated company email account. Uploaded files may arrive as attachments or links. Other providers may handle information to support our website, communications, analytics, security, or business operations.

We may disclose information at your direction or with your consent, as required by law, to investigate fraud or protect legal rights, or in connection with a business transfer, subject to applicable requirements.

Mobile information and SMS opt-in data will not be shared with third parties for their own marketing purposes. This restriction also applies to affiliates. SMS opt-in data and consent are excluded from the application, account-service, and business-transfer sharing categories described above. Providers supporting our messaging may process this information only to deliver and support our messages, not for their own marketing.

Cookies and similar technologies help the site work and show us how visitors use it. Microsoft Clarity uses features such as heatmaps and session recordings to help us understand clicks, scrolling, and navigation. See the Microsoft Privacy Statement for details.

We use a Google tag through Site Kit. Depending on the services and settings in use, Google may receive information such as page addresses, IP addresses, and cookie identifiers. See Google’s partner-site privacy information. Blocking or clearing cookies in your browser may affect some site features. Some data collection can occur without cookies.

We may contact you by email, phone call, or SMS to respond to inquiries and provide application, account, equipment, and support updates. Participating providers may contact you about services they handle. Any marketing communications are subject to applicable consent requirements. To change preferences for a message you receive, use its opt-out instructions or contact the sender.

We may record calls after providing notice. Our communications provider stores recordings, and access within Freedom Processing is restricted to authorized management.

We keep merchant files without a fixed deletion schedule. We may keep paper records and temporary working copies. A verified deletion request is subject to applicable legal and contractual recordkeeping obligations and any need to resolve an outstanding matter.

When we approve a deletion request, we remove eligible copies under our control and notify the relevant partners that received the information. Each independent provider handles its own records under its own obligations.

Use our Support page to request access, correction, deletion, or a copy of your information, or to ask about limits on its use. Describe your request and how you worked with us. We may verify your identity or authority. Keep full SSNs, identity documents, and financial records out of your initial support request.

Available rights and exceptions depend on applicable law and our role. If you have a right to appeal a decision, use Support to request a review. For information an independent provider controls, you may also need to contact that provider directly.

Review the provider’s privacy notice before sharing information through a third-party portal or service. Our website is intended for businesses and authorized adult representatives. If you believe a child under 13 submitted information to us, contact us through Support. We post revisions here with an updated date and give any additional notice required by law.